Return Policy

RETURNS

WANT TO RETURN AN ITEM?

RETURNING ITEMS IS EASY - JUST USE OUR RETURNS WIZARD!

GO TO My Account/My Orders

JUST SALWARS'S 14 DAY RETURNS POLICY

We would like you to have complete peace of mind when buying products from JUST SALWARS. You can return all items except discounted or sale items within 14 days of receipt for a full refund of the item purchased. The refund amount will be credited back into your My Account in the form of Vouchers

  • All items to be returned must be unused and in their original condition with all original tags and packaging intact
  • Please do take care that that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.
  • All tags, original packaging and certificate of authenticity card need to be intact
  • Product should not be broken or tampered with by customer

For specific queries, please read the FAQs below.

How do I return products to JUST SALWARS?

Step 1: You can return any product purchased from JUST SALWARS within 14 days of delivery by going to My Account/ My Orders

  • You can select the item you wish to return and the reason.
  • At the end of the process, you will be shown a Return No.
  • Your total refund amount which will be credited to your JUST SALWARS voucher account once the returned item has reached us.
  • The original return shipping charges will be debited from your My Account, if you ship through our logistics team.
  • Your product needs to adhere to our Returns Policy for us to process your Return Request.

Please note your Return Request Number for future reference.

If you face any problems in creating a Return Request online, please contact our Customer Support.

Step 2: Please fill out the Returns Request Form shipped along with your original order. Alternatively, you can download a printable version of the Return Request form from the Returns Self-Service Wizard while creating the Return Request, or from the Returns section of My JUST SALWARS. The form becomes available as soon as you place the Return Request with us, and is already filled in with your Return Request details. This helps us process your returns faster.

Step 3: Put the Returns Form and the item(s) you wish to return inside a bag and ensure that the bag is securely sealed. Inscribe the returns address and Return No. on the package and self-ship it or hand it over to our pickup team.

Note:

  1. In case you have opted for JUST SALWARS to organize the pickup of your return, our logistics team will organize the pickup within 72 hours of placing the pickup request. Please do ensure your availability and shipment readiness for handing over the return to the pickup team. On pickup, you will receive a receipt with the tracking number of your returns consignment. Please retain this till we confirm receipt of your consignment.
  2. If your pincode is not covered by our pickup services, you will need to self-ship the return item at your own cost.
  3. In case you are self-shipping your returns back to us, please retain your shipping receipt and update the tracking details on My Merchandise Returns so as to enable us to track the delivery of your returns to us.

Can I return products I am not fully satisfied with?

To ensure your shopping experience with JUST SALWARS is completely hassle-free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns through our Customer Care or through My JUST SALWARS within 14 days of receiving your product.

What can I return?

You can return products ordered from JUST SALWARS within 14 days of delivery. Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.

To ensure that your returns are accepted by our Quality team, please ensure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way.

What locations are covered for pickups?

Returns pickups are currently supported in all pin codes serviced by JUST SALWARS Logistics. If your order has been delivered by JUST SALWARS Logistics, please select the pickup option when you queue your return online.

If you are not sure which courier delivered your order, you can check if your location is covered for a pickup when you queue your return online.

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel in cases of both pickup and self shipping:

M/S. JUST SALWARS

2/3, Duraisamy Complex,

100 feet Bye Pass road,

Velachery,

Chennai – 600042.

 

How long will the entire returns process take?

It can take up to 14 days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible.

So that you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the refund has been allocated to your Vouchers

You can track your returns through the various stages of processing on the My Merchandise Returns page.

Do I get charged for returning products?

Yes, We do charge for pickups. And the actual charges will be debited in your My Account

How will I be refunded for the return?

On successful processing refund, the refund amount of item value minus return shipping charges (if you return through our logistics team) will be credited to your My Account. You will be able to use this credit on any of your subsequent purchases on JUST SALWARS.

I received a damaged product!

This happens very rarely. But if you do receive a damaged product, you can return the product to us and we will refund the amount you paid, into you’re my account. You can send the images of the product at info@justsalwars.com and we will contact you. You can return the product, for which you can choose any other product or can ask for the refund, if you don’t place a fresh order